At MUSE (shopatmuse.shop), your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
1. Return Window
We offer a 14-day return policy, which means you have 14 days from the date of delivery to request a return.
To be eligible for a return:
-
The item must be unused, unworn, unwashed, and in its original packaging with all tags attached.
-
You must have proof of purchase (e.g., order confirmation or receipt).
2. How to Start a Return
To initiate a return, please contact us at:
📧 Email: support@shopatmuse.shop
Once your return is approved, we’ll send you instructions on where to send your item. Please do not send items back without contacting us first.
3. Return Shipping
-
Customers are responsible for return shipping costs unless the item arrived damaged or we sent the wrong item.
-
We recommend using a trackable shipping method to ensure safe delivery.
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
-
If approved, your refund will be issued to your original payment method within 5–10 business days.
-
Original shipping costs (if applicable) are non-refundable.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order.
6. Non-Returnable Items
The following items are non-refundable and non-returnable:
-
Final sale items
-
Gift cards
-
Underwear, bodysuits, or swimwear (for hygiene reasons)
7. Damaged or Incorrect Items
If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will make it right.
8. Contact Us
For questions about your order, returns, or this policy, please reach out to us:
MUSE
📧 Email: support@shopatmuse.shop
📍 Address: 3699 McKinney Ave #411, Dallas, TX 75204, USA